I bought a baby grand a while ago and had Jordan come take a look at it. My wife was there and she said he was very friendly and told her the “truth”, which is hard to come by these days. The piano had some broken keys and such. We would have paid whatever to get it fixed but he professionally recommended that we not waste our money, but instead should use for however long and purchase a new one when the time was right for us. I appreciate that b/c I would have spend X amount to fix it up and then it break down again. Thanks Jordan!