We were looking around on Craigslist for an antique piano and found one we really liked. But before we pulled the trigger we checked with Bruce Piano and they said they had one in better condition that they would clean up, repair, move and tune for less than the Craigslist option we found. So we pulled the trigger. I told them our house had two difficult separate staircases to traverse and they could look to see which one they wanted to pick to move the piano into our home. They came out and actually pointed out that I had a third staircase I had forgotten about. Since then the piano has worked beautifully. Service and communication were fantastic. We will continue to suggest them to our friends and family.